RETURN / WITHDRAWAL
If you change your mind within 30 days of receiving your shipment from wiMOov.shop, you can cancel your purchase. Send us back the product you ordered and we will refund the price.
The legislation below sets out your right – which we have extended to 30 days:
According to the regulation of the “Government Decree No.17/1999 (II.5.) No.45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses”, the consumer may withdraw from the contract within 14 days of receipt of the ordered product without giving any reason, and return the ordered product. When exercising the right of withdrawal, the consumer does not bear any costs other than the cost of returning the product, but the business may claim compensation for material damage resulting from improper use.
The trader will refund the purchase price of the product and the delivery costs incurred at the time of purchase to the consumer immediately after the product is returned, but within 14 days at the latest, in accordance with the Government Decree.
The legislation in detail: http://www.kozlonyok.hu/nkonline/MKPDF/hiteles/MK14030.pdf
How to exercise the right of withdrawal
If you wish to exercise your right of withdrawal, you must do so within 30 days of receipt of the product by contacting us (by post, email or telephone), preferably in writing. If you notify us by post, we will take into account the date of posting, if you notify us by telephone, we will take into account the date of the telephone call. If you indicate by post, please make sure you send your letter by registered mail, as this is the only way to confirm the date of posting. It is important that the product is dispatched or delivered to a courier service within 14 days of the date of the notice of cancellation. Shipping cost for returns and exchanges at wimoov.shop shall be paid by the customer! Pay particular attention to the proper use of the product, as the Customer is liable for any damages resulting from improper use. For environmental reasons, please keep the original packaging and, if possible, return the product in it.
If you are returning a product because it is faulty or damaged, please let us know.
International Returns
If you decide to withdraw from your purchase, you must return the ordered product(s) at your own expense to the following address:
Address:
Jókai Mór u. 14. Zalaegerszeg, H8900, Hungary
info@wimoov.shop
+36205191520
Please always include your order number in the return package to ensure quick and accurate processing.
Kindly note that we cannot accept parcels sent cash on delivery (COD) or without prepaid postage. You are responsible for the condition of the product(s) until they arrive back at our facility.
Product exchange procedure
Submit your request for a product exchange – stating the reason and what you want to exchange – in writing to info@wimoov.shop. Please also let us know where we can send a courier to collect the new product and return the old one. We will also need your phone number where the courier can look for you before delivery.
After the return
After the product is returned, we will check its condition and refund the purchase price of the product and the shipping costs paid at the time of ordering to the bank account provided by the Customer within 14 days. Please provide the details required for the refund – a name and bank account number – by email or in writing in the returned package. If you paid by credit card, you will also receive a refund to your credit card.
Non-received cash on delivery parcel
In the case of an unclaimed parcel, the return fee is charged to the customer. If you wish to have your parcel re-delivered, the delivery fee will be charged again.
Thank you for your cooperation!